sherryl.tuazon Said,

February 27th, 2010 @11:04 am

Hi Ms. Etten!

Your blog is a big help. Nice to know na dame din pla business owners who share the same problems that i have.

Questions po:

1. I am currently using Power Clean’s supplies - detergents, fab softener, cologne etc. I would like to try charlie’s, do they have dealers somewhere in bacoor cavite? Happy naman ako sa PC, kaya lng i want to try charlie’s, is it true n i wont need to use fab softener?

2. I mix clothes and tag them using yarns, sobrang tedious and time consuming to tag and to sort after drying. Hirap p, yung iba natatangal yung yarn, sobrang nakakalito na. Any suggestions?

3. Ok po b yung presyo ko ng press only - P20/pc for school/office uniform, polo at slacks? P40/kilo for regualr shirts/shorts/maong?

4. How do you handle customer complains n kulang daw yung damit nila, kahit nkitemize n at bilang n yung damit nila? Problem is, they only complain pag uwi nila, mga after 24 hours n. Nasa job order n ang store policy namin, they have to check accuracy of clothes within 24 hours. Some of these customers ay mga suki n, syempre we want to keep them so we have to attend to their complains kahit parang mali p sila. what should i do?

dame ko pa sana questions… eto po muna. thanks in advance, sana mapansin nyo ang letteer ko

Hi sherryl,

Thank you for reading my blog and acknowledging the help you get. That motivates me to post more. Reply to your questions below:

1. We don’t have dealers in Cavite, all orders are shipped through courier. Yes, if you use Charlies soap, you wont need to use fabric conditioner.

2. Correct it is really tedious to mix clothes, so some instead of using yarn make use of needle and thread. It is cheaper and easier to do or use and not easily detached in the process.

3. Oh definitely yes, you already have a good margin with the price you have.  Price per pc is better than per kilo, and at 20 per piece. That is already more than the prevailing market price.

4. Some customers have this habit of blaming the laundry for lost clothes but then if you tell them to look closer inside their closets, they find the item and tell you they have found it already. If you really are following a system of itemized clothes, then nothing should go wrong. You can tell the customers in a very nice way that their clothes are complete before they’re packed.

Keep on reading the blog and Have a nice day!