Quote from: tlc7sp on February 02, 2010, 10:43:59 pm:

Good day!

We are currently on our 4th day of operation. So far, hindi pa namin namee2t target namin per day.. hehe.. pero the good thing is nadadagdagan yun customers per day.

1st day namin, which is also the blessing, wala kami customer. hehe.. 2nd day namin buti naman ay may nagpalaba kahit isa. 4th day namin, today is mas marami na sila.

Share ko lang din regarding sa latest namin nakuha na customer. Magclo2sing na sana kami, then dumating si customer may dalang 4 1/2 kilos of laundry. Clothes plus a bedsheet. Si customer pinatong ng deretso sa timbangan un items, buti na lang napansin kaagad namin na may bedsheet pala. May promo kami ng 4+1. Yun “clothes” nya is 4 kilo ang inabot, yun bedsheet is 1/2 kilo. But the thing here is… yun “Clothes” na yun is (sorry for the term) macoconsider natin na basahan. as in madumi talaga na hindi mo rin kakayanin matanggal yun dumi kahit kusutin. Nun first drain ng water, sobrang dumi nun lumabas na tubig. Then during the rinse period, yun lumabas na tubig is parang un first drain lang sa other regular clothes wash.

Another thing here is, yun plastic nya is from the existing “established” laundry shop. We might think na baka recycled lang yun, pero hindi. Kasi yun plastic is mukhang hindi pa nagagamit. So we are thinking na galing talaga sa existing “established” laundry shop. Siguro nananadya lang or sinusubukan kami.

So ganito ang ginawa namin sa mga “clothes”. We washed them using the regular process ng washing. Pero hindi sya kinaya, so binabad namin sya sa bleach, titignan pa namin tomorrow kung may improvement.

Should we charge them premium regarding this? or should it be charged to experience? Ganito ba talaga pag first timer ka? hehehe
Anu tingin nyo dito?

**any comment will be welcomed**

tlc7sp,

First off, congratulations on your opening. You have stepped up and proceeded on your gut feel.
Let me tell you, the first step is the most difficult thing to do in starting a business.

As for your question: How are you going to charge a customer whose clothes are super dumi or totally soiled: I’d suggest you charge them regular, regardless whether they’re a spy, a competitor or maybe just plain customer… It’s a good thing that you’ve exerted effort in cleaning the laundry items because this would reflect an impression. This would spread through word of mouth. Kumbaga, they would talk about how clean their clothes have become.

Next would be, when they claim their items, inform them that you have cleaned their uber soiled clothes and were supposed to charge them extra for that but since you’re just newly opened you have instead charged them regular, and the extra effort is free of charge. Tell them this is a promo that would run “until further notice”

Finally, reason as to why you wont charge them: that is sort of an invitation because your shop is “newly opened” and exerting an extra effort for free would be a good topic for your shop to be talked about, don’t you agree?

There, I hope I was able to contribute something on your new business..

Again, congratulations!